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How do we reach our users?

Thinking again about communications, it’s easy to forget that your audience may only be open to certain modes of communication. So it’s probably a good idea to survey them and see which channels they prefer.

This Thinkery was captured live during a series of workshops by We Are Open, for Catalyst.

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Our communications

There are two sides to every communication. And one of those sides is usually pretty ropey. In tricky circumstances, I’ve been amazed at email’s ability to remove any trace of human soul. The result leaves the communication open to the addition of any, and every, piece of baggage that the reader is carrying. At least a letter has the flow of cursive script to give it a human feel…

This Thinkery was captured live during a series of workshops by We Are Open, for Catalyst.

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Make your website work harder

Who isn’t guilty of putting up a website and then completely forgetting about it. It takes so much effort to get a decent web presence over the line and usually it comes down to the creation of relevant, punchy content (or lack thereof). It’s easy to be completely oblivious to the fact that parts of your website simply don’t work. How many inbound communications did you get through your website last month? *Shudder*

This Thinkery was captured live during a series of workshops by We Are Open, for Catalyst.

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The story of a journey

If in doubt, tell a story. Even better – visualise the story. When I try to think through how to tell a story, I always take to paper first and sketch each bit out as my brain jumps around from wrong turns at the start of the journey, to reflections from the summit. And oh, I mustn’t forget to include that tasty morsel

This Thinkery was captured live during a series of workshops by We Are Open, for Catalyst.

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#coop #edtech #livedraw #thinkery

Spinning wheel of destiny

At the end of the 10 week product definition course run by We Are Open co-op, it became time for each charity to create a wrap-up deck of all they had been learnt along the way (with lots of live drawn images to bedazzle the audience too!). And of course, in order to decide the running order of the presentations we spun the wheel of destiny. Only fate can save you now…

This Thinkery was captured live during a series of workshops by We Are Open, for Catalyst.

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So frustrating…

Isn’t it so frustrating to be taken outside your digital comfort zone? Luckily, all the questions you’ll ever need to ask have already been asked before – on the Internet. Now, if only you knew what the questions were and how to phrase them in order to search for that missing knowledge. Each software package has it’s own language – but once you know how to say hello, thank you, and I would like to buy a ham and cheese sandwich please, then you’re already half way there…

This Thinkery was captured live during a series of workshops by We Are Open, for Catalyst.

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#coop #edtech #livedraw #thinkery

Talk about a backlog…

When I’m live-drawing my ear is often pulled towards those little tickly comments. Someone dribbles a little humour on a very tedious topic and a picture emerges. We were talking about backlogs. Someone mentioned swallowing the elephant…

This Thinkery was captured live during a series of workshops by We Are Open, for Catalyst.

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#coop #edtech #livedraw #thinkery

MOSCOW

No, not that Moscow; this MoSCoW – or more helpfully, MoSCoW is a way of prioritising user stories into 4 categories: we must (M) implement this, we should (S) implement this, we could (C) implement this, and we won’t (W) implement this. You’d be surprised at how difficult it is to decide which category a story belongs to, and how they can change over time. One complicating factor is the perceived value of an untested idea, based on where it came from, and who gave birth to it…

This Thinkery was captured live during a series of workshops by We Are Open, for Catalyst.

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Star Star Wish

When you wish upon a star… this illustration has nothing to do with that. This is a handy little method of self reflection. You go round each participant and think of two things that went well (the two stars) and one wish, knowing what you know now. You can read about a real life example in this post by Laura Hilliger.

This Thinkery was captured live during a series of workshops by We Are Open, for Catalyst.

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#coop #edtech #livedraw #thinkery

Where’s the treasure?

Unmoderated user testing allows you to go wider with your tests as they can be performed at the users convenience, and doesn’t require human hand-holding. You never know what you might find…

This Thinkery was captured live during a series of workshops by We Are Open, for Catalyst.