“Let’s make it digital! It would be so much more efficient.” Before doing that, let’s think about who we are excluding by making it digital – and how. In my experience digital services are usually skewed towards the needs of the provider, rather than those who depend on the service.
This Thinkery was captured live during a series of workshops by We Are Open, for Catalyst.
You can use this image for free without changing it as long you include the attribution below:
Make it Digital
is licenced under CC-BY-ND