Universal Credit: 25% of applicable people don’t apply. Or rather – a lot of those people started the process of applying, but never made it to the end. So why were they falling out of the process? You can read more about a discovery project to address this.
This Thinkery was captured live during a series of workshops by We Are Open, for Catalyst.
You can use this image for free without changing it as long you include the attribution below:
Falling out of the process
is licenced under CC-BY-ND