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Falling out of the process

Universal Credit: 25% of applicable people don’t apply. Or rather – a lot of those people started the process of applying, but never made it to the end. So why were they falling out of the process? You can read more about a discovery project to address this.

This Thinkery was captured live during a series of workshops by We Are Open, for Catalyst.

You can use this image for free without changing it as long you include the attribution below:

Falling out of the process
by @bryanMMathers
is licenced under CC-BY-ND


I just create stuff from conversations. I’ve tried to pop them into categories – but who knows…

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If you’d like to throw me a thought, or would like to commission an image, please get in touch below or if its easier, via twitter.

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