“Let’s make it digital! It would be so much more efficient.” Before doing that, let’s think about who we are excluding by making it digital – and how. In my experience digital services are usually skewed towards the needs of the provider, rather than those who depend on the service.
This Thinkery was captured live during a series of workshops by We Are Open, for Catalyst.
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Hidden in conversation are a whole host of metaphors, which are pictorial clues to the…