I’m guilty of thinking that “user” is a gender-neutral term.
It turns out that this is rarely the case. By “default user” we commonly unconsciously think white male. That’s because those that are doing the building are while males. Blind Spots 1, Bryan 0.
I’ve been listening to the excellent book Invisible Women – Exposing Data Bias in a World Designed for Men (by Caroline Criado Perez) – it’s literally eye-opening…