You'd know that I once appeared on a TV comedy show in a police line-up of bald men... This is…
How shall we do our research and product building? Shall we do it to the users? Or do it with…
Is it - A) - Our context is totally unique, therefore the solution required will be bespoke or B) Another…
It's one thing to contact users who are using your product. But how do you contact those that should be…
Surprisingly, the concept of working openly is new for some people. Maybe it's because we were told at school to…
Universal Credit: 25% of applicable people don't apply. Or rather - a lot of those people started the process of…
Where do you get your confidence from? Practice? An inbuilt sense? Reassurance from others? And what leaks your confidence? I…
Thinking again about communications, it's easy to forget that your audience may only be open to certain modes of communication.…
There are two sides to every communication. And one of those sides is usually pretty ropey. In tricky circumstances, I've…