"We need to build an app." Maybe you do, and maybe you don't. Take a few steps back and think…
We often don't associate plastic with the oil industry. But it's a massive market, and one that Big Oil is…
I hate single-use plastic, and how its waste is a problem pushed down to the consumer. It's where legislation is…
Our energy supplier Green has gone bust. So we've been automatically assigned as a new customer to... Shell. I'm not…
It's easier to keep your idea afloat when you can see others working to keep their ideas afloat too. You…
"It isn't that they can't see the solution. It is that they can't see the problem..." wrote G.K. Chesterton. Defining…
You'd know that I once appeared on a TV comedy show in a police line-up of bald men... This is…
How shall we do our research and product building? Shall we do it to the users? Or do it with…
Is it - A) - Our context is totally unique, therefore the solution required will be bespoke or B) Another…
It's one thing to contact users who are using your product. But how do you contact those that should be…
Surprisingly, the concept of working openly is new for some people. Maybe it's because we were told at school to…
Universal Credit: 25% of applicable people don't apply. Or rather - a lot of those people started the process of…
Where do you get your confidence from? Practice? An inbuilt sense? Reassurance from others? And what leaks your confidence? I…
Thinking again about communications, it's easy to forget that your audience may only be open to certain modes of communication.…
There are two sides to every communication. And one of those sides is usually pretty ropey. In tricky circumstances, I've…
Who isn't guilty of putting up a website and then completely forgetting about it. It takes so much effort to…
If in doubt, tell a story. Even better - visualise the story. When I try to think through how to…
At the end of the 10 week product definition course run by We Are Open co-op, it became time for…
Isn't it so frustrating to be taken outside your digital comfort zone? Luckily, all the questions you'll ever need to…
When I'm live-drawing my ear is often pulled towards those little tickly comments. Someone dribbles a little humour on a…
When you wish upon a star… this illustration has nothing to do with that. This is a handy little method…
Unmoderated user testing allows you to go wider with your tests as they can be performed at the users convenience,…